FAQ
It is quick and easy! Just go to brazilmalls.com and click in Login/Register.
The right dialog box is where you register an account. Click in “I am a customer”, enter your email and a strong password, with capital letters and symbols.
Just follow the next steps that will be presented to you and you have created your account!
Now just browse by categories, or click store, or use search bar to find what you want!
We accept credit cards and paypal. You can choose the method of payment during checkout.
Yes, you have the right to return your product, within 14 days as of the receipt of it. You can have your money back or to change for another product within the same store that you bought it. Please, just consider that some products may not be returned, according to store’s policy. Check before buying it. Some examples: food, underwear, some beachwear products, some products on sale, etc…
You can use the tutorial to create your store. It is free and you can list your products to be sold worldwide, Just remember that products must be made in Brazil and in new conditions. We do not accept used objects to be listed in Brazilmalls.com.
Click here for the tutorial
Brazilmalls.com does not charge any fee to create your virtual store with us!
Once you sell, you will pay commission fee, international financial transaction fee and the shipping cost.
The commission fee is a fixed value of 10% of the total price of a product ( including the shipping cost).
The international financial transaction fee, depends on if it is a credit card or paypal. It also depends on sales volume. It is generally, from 5 to 7% of the total price of a product (including the shipping cost). Also a fixed value may be applied, like U$ 0,30 for each order.
In case of items returned, credit card dispute, other fees may be charged.
If you are a member of the FBB (Fulfilled by Brazilmalls.com) other fees may apply, like membership fee, storage fee, etc…
Brazilmalls.com is proud to offer the FBB (Fulfilled by Brazilmalls.com).
Becoming a member, vendors can have their stock located in strategic warehouses worldwide and as soon as a product is sold, within hours, the product will be shipped.
We stongly encourage vendors to become members. It is a unique advantage offered by Brazilmalls.com. Some of the advantages are:
- Cheaper shipping rates. Generally 50% lower shipping price than our option to ship direct from Brazil to the final destination.
- Faster shipping time.
- Easier and cheaper return process of products.
- Specialized partner company to take care of the products, pack it and ship with special rates.
- Exclusive Dashboard to control inventory, track the shipping, low stock alerts, etc…
- Total price of product much cheaper, if compared to the international shipping.
- Increased potential of sales, due to quick shipping and lower prices.
Become a member right now! Write an email to:
fbb@brazilmalls.com
One of our specialized agents will be glad to send you prices and clarify other doubts about the FBB.
Brazilmalls.com has a contract with DHL to ship the products worldwide.
If the vendor is a member of FBB (Fulfilled by Brazilmalls.com) other carriers may be used, like DHL, UPS, Fedex, USPS, etc…
Brazilmalls.com does not accept vendors that would like to sell used items.
Brazilmalls.com was created to be a unique place, where customers can find Brazilian items , Brazilian industries and stores that can list their products to be sold worldwide
We understand that some products contain imported parts, like a laptop, for example. Although it contains some imported items, since it is assembled in Brazil, it is considered a Brazilian item.
That depends on some factors.
FBB (Fulfilled by Brazilmalls.com) generally take from 2 to 7 days.
DHL International shipping generally takes from 6 to 14 days, depending on destination.
Brazilmalls.com ships worldwide!
You should check if it is possible to buy the product, as each country has specific legislation for importation. Besides that, duty taxes may be applied and must be paid by customer.
You can check in FAQ about products that can be imported, by Country, email the vendor or contact Brazilmalls.com if you have doubts.
customerservice@brazilmalls.com
You can find a list of products that can be imported, by country in english and portuguese.
Should you have any doubts, contact the vendor or Brazilmalls.com at:
customerservice@brazilmalls.com
That is a good question! Every country has different size correlations for clothes and shoes. Even in the same country, it is not difficult to find different shoes, with the same size number, but one model fits really well and other doesn’t. So, we kindly ask our vendors to offer size guides for each of their products. If the vendor is not offering the size guides, please, feel free to ask before ordering the product.
Please, find below some examples:
